The website www.vwcaliforniacampers.com is managed by CALIFORNIA CAMPERS, Gorazd Kunej s.p., Vrhovci, cesta IX 7, 1000 Ljubljana (hereinafter: CALIFORNIA CAMPERS; also referred to as “we”).

This privacy policy explains in detail how we use the personal data you provide when using the website provided by CALIFORNIA CAMPERS.

1. What are personal data? Personal data are information that directly or indirectly identifies you as an individual, where “indirectly” means in combination with other information, such as your name, postal address, email address, phone number, identification number, location data, or other identifiers.
2. What personal data do we collect? If you are only a visitor to the CALIFORNIA CAMPERS websites, we collect data about you only through the use of cookies. If you are a user of CALIFORNIA CAMPERS services (e.g., you have registered for an event organized by CALIFORNIA CAMPERS), we also collect other personal data about you that we need to provide the services you have ordered. These personal data include:

• Name and surname
• Contact email address
• Username
• Contact phone number
• IP address
• Billing information (name and surname, address and postal code, and tax number of the legal entity)

3. How do we use (process) your personal data? All personal data provided are treated confidentially and are used solely for the purpose for which they were provided. CALIFORNIA CAMPERS takes data security very seriously. We use an appropriate level of protection and have established reasonable physical, electronic, and administrative measures to protect the collected data from accidental or illegal destruction, loss, alteration, unauthorized disclosure, or unauthorized access to personal data that have been transmitted, stored, or otherwise processed. Our information protection policies and procedures are closely linked to widely accepted international standards and are regularly reviewed and updated as necessary to meet our business needs, changes in technology, and regulatory requirements. Access to your personal data is permitted only to personnel, service providers who need the data for business reasons (business “need-to-know”), or those who need them to perform their work.

In the event of a personal data security breach, CALIFORNIA CAMPERS will follow all relevant data breach regulations.

If you have ordered a CALIFORNIA CAMPERS service, personal data are collected and processed to conclude and execute the contract, i.e., to provide the ordered services and inform you about additional details of these services, possible changes, additional details, instructions for using the services, or to provide working materials for CALIFORNIA CAMPERS services that are educational in nature.

In case of subscription to CALIFORNIA CAMPERS newsletters, your provided email address and name are processed based on consent for the purpose of general notification about all CALIFORNIA CAMPERS services and summaries of news, articles, and educational content published on the CALIFORNIA CAMPERS website.

You can unsubscribe from receiving newsletters or notifications about CALIFORNIA CAMPERS services at any time by clicking the link in the received messages or writing to us at [email protected].

CALIFORNIA CAMPERS commits not to sell, lend, or otherwise transmit the data you provide through the website or in any other way to third parties, except in the cases listed below and if required by regulations.

Your personal data will be disclosed to the specified third parties under the conditions below, ensuring that your personal data will be processed, protected, and transmitted in accordance with applicable regulations:

External service providers:

If necessary, we will authorize other companies and individuals to perform certain tasks that contribute to our services. For example, we may provide personal data to contractors for hosting our database and applications, for data processing services, or for sending information you requested, for providing support services, etc. We will provide or make available such data to external service providers only to the extent required for the specific purpose. They are not allowed to use the data for any other purpose. External service providers of CALIFORNIA CAMPERS are contractually obligated to respect the confidentiality of your personal data.

Business transfers:

In connection with any reorganization, restructuring, sale, or other transfer of assets (collectively referred to as “business transfers”), we will transfer data to the extent reasonably necessary and as required for the business transfer, provided that the receiving party agrees to respect your personal data in accordance with applicable data protection regulations. We will continue to ensure the confidentiality of all personal data and will notify affected users before personal data become subject to another privacy policy.

Public authorities:

We will disclose your personal data to public authorities only in cases where national legislation or European Union law requires it. CALIFORNIA CAMPERS will respond to requests from courts, law enforcement agencies, and other public authorities, which may include public authorities from another EU member state.

4. Legitimate interest Based on legitimate interest, we use your personal data to detect and prevent fraudulent use and misuse of services or subscriptions, to ensure stable operation of our system and services, to implement information security measures, to meet quality service requirements, and to detect technical faults in systems and services.

Based on legitimate interest, we also use your personal data for potential enforcement, judicial and extrajudicial recovery.

5. Your rights regarding your personal data Individuals can request access to personal data, correction, deletion, or restriction of processing of your personal data from CALIFORNIA CAMPERS, and you have the right to object to processing and data portability.

Right to information: You always have the right to know whether personal data about you are being processed, and if so, access to the personal data and the following information: (a) the purposes of the processing; (b) the categories of personal data concerned; (c) the recipients or categories of recipients to whom the personal data have been or will be disclosed; (d) the envisaged period for which the personal data will be stored, or if not possible, the criteria used to determine that period; (e) where the personal data are not collected from you, any available information as to their source.

Right to rectification: You have the right to have inaccurate personal data about you corrected and, considering the purposes of the processing, the right to have incomplete personal data completed.

Right to erasure: You have the right to have your personal data erased when one of the following reasons applies: (a) The personal data are no longer necessary for the purposes for which they were collected or otherwise processed; (b) You withdraw consent on which the processing is based and where there is no other legal ground for the processing; (c) You object to the processing and there are no overriding legitimate grounds for the processing; (d) The personal data have been unlawfully processed.

Right to restriction of processing: You have the right to obtain restriction of processing where one of the following applies: (a) You contest the accuracy of the data, for a period enabling us to verify the accuracy of the personal data; (b) The processing is unlawful, and you oppose the erasure of the personal data and request the restriction of their use instead; (c) We no longer need the personal data for the purposes of the processing, but you require them for the establishment, exercise, or defense of legal claims; (d) If you have objected to processing based on legitimate interests, pending verification whether our legitimate grounds override yours.

When the processing of your personal data has been restricted in accordance with the previous paragraph, such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person.

We are obligated to inform you before lifting the restriction on processing your personal data.

Right to data portability: You have the right to receive your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit those data to another controller when the processing is based on your consent or is carried out by automated means. Upon your request, where technically feasible, the personal data can be transmitted directly to another controller.

Right to object: When we process your data based on legitimate interest for marketing purposes, you can object to such processing at any time.

Right to file a complaint with the Information Commissioner: If we do not decide on your request within the legal deadline or if we reject your request, you have the option to file a complaint with the Information Commissioner.

6. Access and correction of your personal data and exercising other rights As a user of the CALIFORNIA CAMPERS website, you have the right to verify whether CALIFORNIA CAMPERS is processing personal data about you and to access the personal data we hold or process about you (in this case, we will provide them to you in a machine-readable PDF document). You can always request that inaccurate personal data about you be corrected. If you believe there is no longer a justified reason for the continued use or processing of your personal data, please let us know, but we are not allowed to delete certain personal data we collect based on the Value Added Tax Act. You also have the right to restrict the use of your personal data in cases where you contest the accuracy of personal data, when you consider the processing unlawful but do not want erasure, and when personal data are no longer needed for the purpose of processing but you need them to establish legal claims. In case of subscription to newsletters, you have the right to object to the processing of your personal data.

To exercise your described rights, please send your request in writing via email to [email protected]. A responsible person will respond to your request within the prescribed period of 1 month. In case of complexity and a large number of requests, we may extend the deadline by a maximum of two additional months, about which you will be informed.

7. Retention CALIFORNIA CAMPERS retains the personal data received from you until you unsubscribe from the newsletters (withdrawal of consent). CALIFORNIA CAMPERS conducts an annual review of existing newsletter subscribers, and if you have not opened or read any of your newsletters for a long time, we will send you an email to renew your consent (newsletter subscription) with a 14-day deadline; otherwise, we will delete your personal data and stop sending you newsletters.

CALIFORNIA CAMPERS retains data related to provided services for one month after the service is completed. After this time, we delete them unless otherwise required by law. Based on tax regulations, for example, CALIFORNIA CAMPERS is required to keep invoices containing personal data of CALIFORNIA CAMPERS service clients for 10 years after the service is provided.

CALIFORNIA CAMPERS will also not delete data needed to prove that personal data have been erased (audit trail) and will keep records of individuals who do not want CALIFORNIA CAMPERS to contact them in the future. These data include email address, name, and surname.

8. Cookies CALIFORNIA CAMPERS uses “cookies” on the website – these are small files that are stored on your computer when you visit the site. Cookies can make your future visits to the site easier. By adjusting your browser settings, you can decide whether to accept or reject cookies.

If you do not accept cookies, some websites may not display correctly, or you may not have access to all the information or functionality of the websites, but accepting cookies is not a condition for using the CALIFORNIA CAMPERS website.

For more information about cookies and their use, read our Cookie Policy.

9. Changes to the privacy policy CALIFORNIA CAMPERS reserves the right to change its privacy policy and update or modify this privacy policy at its discretion at any time. Therefore, we advise you to review this privacy policy regularly. CALIFORNIA CAMPERS will notify you of any changes to this privacy policy by email only if the changes materially affect the processing of personal data.
10. Contact If you have any questions about the privacy policy or the data we hold about you, please write to us at [email protected].